💬 Help Center

117ph FAQ —
Your Questions, Answered

Everything you need to know about playing at 117ph — from registration and deposits to bonuses, withdrawals, and responsible gaming. Can't find your answer? Our 24/7 support team is always ready to help.

Browse by Topic

General Questions

New to 117ph? Start here. These are the most common questions from players across the Philippines — from Manila to Cebu to Davao — who are just getting started with 117ph.

117ph is a PAGCOR-regulated online gaming platform built specifically for Filipino players. We offer a wide range of games including live casino tables, online slots, bingo, Lucky Dice, Charge Buffalo, and more — all accessible from your desktop or mobile browser. 117ph is designed to deliver a premium gaming experience with fast payouts, generous bonuses, and round-the-clock customer support.

Yes. 117ph operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. All 117ph operations comply with applicable Philippine laws and PAGCOR's player protection standards.

You must be at least 21 years old to register and play at 117ph. This is a strict legal requirement under Philippine law and PAGCOR regulations. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately closed.

Yes. 117ph is fully optimized for mobile browsers on both Android and iOS devices. You can access the full 117ph experience — games, deposits, withdrawals, and account management — directly from your mobile browser without needing to download a separate app. Just visit 117ph on your phone and log in as usual.

117ph operates in Philippine Peso (₱ / PHP). All deposits, withdrawals, bonuses, and game balances are displayed in PHP, making it easy for Filipino players to track their spending and winnings without currency conversion.

117ph offers 24/7 customer support via live chat (available from your account dashboard) and email at [email protected]. Our support team is staffed by Filipino agents who understand the local context and can assist in both English and Filipino. We aim to respond to all email inquiries within 24 hours.
Account & KYC

Questions about creating your 117ph account, verifying your identity, and managing your profile.

Visit 117ph and click the Register button. You'll be asked to provide your name, date of birth, email address, mobile number, and a secure password. After submitting your registration, you'll receive a verification email. Once verified, you can log in and begin the KYC process to unlock full account features including deposits and withdrawals.

To complete KYC at 117ph, you'll need to submit:
  • A valid government-issued photo ID (Philippine passport, SSS ID, UMID, PhilHealth ID, driver's license, or voter's ID)
  • A selfie holding your ID
  • Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)
KYC verification is typically completed within 1–2 business days.

No. Each player is permitted only one 117ph account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team.

On the 117ph login page, click "Forgot Password" and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder. If you're still having trouble, contact our support team at [email protected].

To close your account, contact our support team via live chat or email. Before closing, ensure you have withdrawn any remaining balance. Note that if you are closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it provides stronger protections and is specifically designed for responsible gaming purposes.
Deposits & Payments

Everything you need to know about funding your 117ph account using Philippine payment methods.

117ph accepts the following payment methods for Filipino players:
  • E-wallets: GCash, PayMaya / Maya
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card
All transactions are processed in Philippine Peso (₱). Cryptocurrency and credit card deposits are not accepted.

The minimum deposit at 117ph is ₱100 for e-wallet deposits (GCash, Maya) and ₱500 for bank transfers. This makes 117ph accessible to players across all budget levels — whether you're in Makati or Quezon City, you can start playing with a small initial deposit.

GCash and Maya deposits are typically credited to your 117ph account instantly or within a few minutes. Bank transfers may take up to 1 business day depending on your bank's processing times. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

117ph does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider for their applicable charges before making a deposit.

No. Credit card deposits for online gambling are not accepted at 117ph. This is in compliance with Philippine regulations, which prohibit the use of credit cards for funding gambling accounts. Please use one of our accepted payment methods: GCash, Maya, bank transfer, or debit card.
Withdrawals & Payouts

Questions about cashing out your winnings from 117ph quickly and securely.

Log in to your 117ph account and navigate to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount, and confirm. Withdrawals are sent to the same payment method used for your most recent deposit. Make sure your KYC verification is complete before requesting a withdrawal.

Withdrawal processing times at 117ph are as follows:
  • GCash / Maya: Within 1–24 hours after approval
  • Bank Transfer: 1–3 business days after approval
  • Debit Card: 1–3 business days after approval
Processing times may be longer during peak periods or if additional verification is required. First-time withdrawals may take slightly longer as our team completes a security review.

The minimum withdrawal amount at 117ph is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks in line with our anti-money laundering obligations.

Common reasons for withdrawal delays include: incomplete KYC verification, unmet bonus wagering requirements, a pending security review, or a mismatch between your account details and your payment method. If your withdrawal has exceeded the expected processing time, contact our support team with your withdrawal reference number and we'll investigate promptly.

117ph does not charge withdrawal fees on standard payouts. Your payment provider may apply their own receiving fees — for example, some banks charge a small fee for incoming transfers. We recommend checking with your bank or e-wallet provider for their applicable charges.
Bonuses & Promotions

Understanding how 117ph bonuses work, including wagering requirements and eligibility.

117ph offers a range of bonuses for both new and existing players, including welcome deposit bonuses, free spins on selected slots, reload bonuses, cashback offers, and seasonal promotions tied to Philippine events and holidays. Check the Promotions section of your account dashboard for the latest available offers.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus converts to withdrawable cash. Each bonus at 117ph has its own specific wagering requirement, which is clearly stated in the bonus terms.

No. Bonus funds must meet the applicable wagering requirements before they can be withdrawn. However, any real-money balance in your account that is separate from bonus funds can typically be withdrawn at any time, subject to the standard withdrawal process. Always read the specific terms of each bonus before claiming it.

Most 117ph bonuses are claimed directly from the Promotions page in your account. Some bonuses require a promo code, which must be entered during the deposit process. Others are automatically credited to your account upon meeting the qualifying conditions (e.g., making a minimum deposit). Check the specific bonus terms for claim instructions.

Yes. All 117ph bonuses have an expiry period, typically between 7 and 30 days from the date of issue. If the wagering requirements are not met within the expiry period, the bonus and any associated winnings will be forfeited. The expiry date for each active bonus is displayed in your account's bonus section.
Games & Gameplay

Common questions about the games available at 117ph, including slots, bingo, live casino, and specialty games.

117ph offers a wide selection of games including:
  • Online Slots — hundreds of titles from leading providers
  • Live Casino — live dealer baccarat, roulette, blackjack, and more
  • Bingo — classic and themed bingo rooms
  • Lucky Dice — fast-paced dice-based games
  • Charge Buffalo — high-volatility buffalo-themed slots
New games are added regularly, so check the Games lobby for the latest additions.

Yes. All games at 117ph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our games are sourced from reputable providers whose RNG systems are independently audited. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency.

Selected slot games at 117ph offer a demo or free-play mode that allows you to try the game without wagering real money. This is a great way to learn the mechanics of a new game before playing with real funds. Live casino games and bingo rooms require real-money bets and do not have a free-play mode.

RTP (Return to Player) varies by game. Most slots at 117ph have an RTP between 94% and 97%, which is competitive with industry standards. The RTP for each game is typically displayed in the game's information or paytable section. Remember that RTP is a theoretical long-term average — individual session results will vary.
Responsible Gaming

117ph is committed to player wellbeing. Here are answers to common questions about our responsible gaming tools and policies.

⚠️ Gambling is addictive. Know when to stop. Must be 21+ to play at 117ph.

117ph provides a full suite of responsible gaming tools accessible from your account settings:
  • Deposit Limits — set daily, weekly, or monthly caps
  • Loss Limits — cap the amount you can lose in a period
  • Session Time Limits — set a maximum session duration
  • Reality Check Reminders — periodic pop-ups showing your session activity
  • Cooling-Off Period — temporarily suspend your account for 24 hours to 6 weeks
  • Self-Exclusion — fully suspend your account for 6 months to permanently
All tools are free and take effect immediately. Visit our Responsible Gaming page for full details.

To self-exclude, log in to your 117ph account, go to Account Settings, and select the Responsible Gaming tab. Choose Self-Exclusion, select your exclusion period (minimum 6 months), and confirm. Your account will be suspended immediately. If you need urgent help, contact our support team directly and we will activate self-exclusion on your behalf within minutes, 24/7.

No. Self-exclusion at 117ph is irreversible for the chosen period. This is intentional — the tool is designed to provide a firm, reliable break from gambling. Once the exclusion period ends, you may contact our support team to request account reinstatement, which includes a mandatory cooling-off review before access is restored.

If you or someone you know is struggling with problem gambling, support is available. PAGCOR operates a responsible gaming program with resources for Filipino players. You can also reach out to mental health professionals and counseling services available in major cities including Manila, Cebu, Davao, and Quezon City. Our support team can provide referral information — contact us at [email protected].
Security & Privacy

How 117ph protects your personal data, account security, and financial information.

Yes. 117ph uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and handled in accordance with our Privacy Policy and applicable Philippine data protection laws. We never sell or share your personal data with unauthorized third parties.

Two-factor authentication adds an extra layer of security to your 117ph account. To enable 2FA, go to Account Settings → Security and follow the setup instructions. You can use an authenticator app or SMS-based verification. We strongly recommend enabling 2FA to protect your account from unauthorized access.

If you suspect unauthorized access to your 117ph account, change your password immediately and contact our support team at [email protected]. Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity. Never share your password or OTP with anyone — 117ph staff will never ask for your password.

117ph only shares your data with trusted third parties where necessary to operate our services — for example, payment processors for transaction handling and identity verification providers for KYC. All third-party partners are bound by strict data protection agreements. We do not sell your personal data. For full details, please review our Privacy Policy.
Why Players Trust 117ph

Six reasons Filipino players choose 117ph for their online gaming experience

🛡️
PAGCOR Regulated

117ph operates under PAGCOR oversight, giving every Filipino player the assurance that our platform meets the highest standards of fairness, security, and player protection required by Philippine law.

⚡
Fast Payouts

GCash and Maya withdrawals processed within hours. 117ph is built for Filipino players who want their winnings quickly — no unnecessary delays, no hidden hoops to jump through.

🎮
Hundreds of Games

From high-volatility slots like Charge Buffalo to live dealer baccarat, bingo rooms, Lucky Dice, and more — 117ph has something for every type of player, at every budget level.

📱
Mobile-First Design

117ph is fully optimized for mobile play. Whether you're in Makati, Cebu, or Davao, you can enjoy the full 117ph experience from your smartphone browser — no app download needed.

💬
24/7 Filipino Support

Our support team is available around the clock, staffed by agents who understand the Filipino gaming experience. Get help via live chat or email any time of day or night.

❤️
Player Wellbeing First

117ph provides a full suite of responsible gaming tools — deposit limits, self-exclusion, cooling-off periods, and more — because we believe that a safe player is a happy player.

Still Have Questions?

Our support team is ready to help you 24 hours a day, 7 days a week

💬
Live Chat

The fastest way to get help. Access live chat directly from your 117ph account dashboard. Average response time is under 2 minutes during peak hours.

📧
Email Support

For detailed inquiries, send us an email at [email protected]. We aim to respond to all emails within 24 hours.

📖
Help Resources

Browse our About Us, Terms & Conditions, Privacy Policy, and Responsible Gaming pages for detailed information.

🎰 Ready to Play?

Join 117ph Today — Play Smart, Win Big

Thousands of Filipino players from Manila to Mindanao trust 117ph for their online gaming entertainment. Register now and explore hundreds of games, generous bonuses, and fast GCash payouts. Must be 21+ to play.

Explore 117ph Casino Login to My Account

⚠️ Gambling is addictive. Know when to stop. | 🔞 Must be 21 years or older to play.